STRIVR offers immersive training solutions for businesses. As a complex technical training solution built on VR, we assisted the team with establishing channels for their customers to connect with STRIVR customer service and get routed quickly to the best support teams to assist.
As a growing platform, STRIVR supports many customers with their own complex business hierarchies. Cypress worked with various leadership stakeholders to implement tracking and case-routing based on account ownership and speciality.
In addition to establishing support channels, knowledge articles and a customer community for support. Teams within the organization are now benefiting from accessing the same customer data to provide a true customer 360 approach to Support, Sales and Marketing.